Fri. Mar 24th, 2023
Eight days later, Bungie left disconnected Destiny players

While opinions are divided DestinationBungie’s first postHalo video game, most impressions and reviews of the game so far – including ours – have at least praised its online stability. That’s no small feat for a game that’s always online, especially in the first week, but the error messages start piling up from Destination players on all four game consoles.

There’s a reason for that: Bungie launched its “shared world shooter” without much customer support. Eight days after launch, users who have been unable to connect, including one of Ars Technica’s own contributors, who still can’t get online with an Xbox 360 copy of the game, have exhausted all suggestions on help.bungie.net. At that point, those users are directed to Bungie’s forums, “staffed by community mentors who are here to help you.”

The end result is the funneling of complaints to a forum whose topics are not divided into official categories, but into hashtags. With nothing in the way of a traceable “ticket” system or a customer service hotline, users are stuck with a “#help” page currently dominated by topic titles like “I gave up on fate and got my money back; here is Why you should too” and “Bungie, please provide us with information.”

Worse yet, our hunt for official Bungie messages resulted in only one significant response so far. A thread titled “Help us help you” begins with a message from an official Bungie account, essentially asking users to come up with answers on their own:

We work hard to provide information that will help players solve their problems Destination issues. We find that many guardians are quite adept at coming up with new and interesting solutions to some of the error codes they receive. If you received an error code and were able to resolve the issue, post your steps here.

Unrest in the zoo

Complaining users seem to do their due diligence before posting on Bungie’s forums, most notably one user who complained about Bungie’s animal-themed error code system: “I have bees, flies, caterpillars, millipedes, lions, flatworms, herons, etc,” PS3 wrote. user Lone Ronin. “Really, enough to make my own zoo, and each one as offensive as the rest, because if the problem was my PS3, GTA, BF, MOH, and COD wouldn’t connect either.”

Reported problems range from frequent disconnections within minutes of starting a mission to the complete inability to log into the game, and none of them Destination‘s four consoles is safe for reports. It’s hard to gauge how widespread the connectivity issues actually are, or which console has been most affected.

Ars correspondent Robert Lemos confirmed connectivity issues with the Xbox 360 version of the game; after following Bungie’s client-side recommendations, he also removed every Destinationrelated file and the system cache with hope of success. “Two support chats with Microsoft later and nothing has been resolved,” said Lemos. “They concluded that the Xbox is fine and my connection to Xbox Live is fine.”

In comparison, Bungie hasn’t provided its players with a phone number or even a Twitter account to contact with any complaints or concerns – which is a stark contrast to Blizzard, another game developer in the Activision family, whose Battle. net support page offers a ridiculous abundance of contact. options. “I can’t even CALL you guys,” one Bungie forum poster wrote after talking about helping him get a digital download refund directly from Microsoft. “And if I did, the analogous scenario would be that I would just reach an automated voice that would say ‘PLEASE WAIT’ with no further information…and no one would ever pick up the phone.”

We have questions for Activision and Bungie about power Destination connectivity issues and whether the companies plan to introduce a more robust support reporting system for the always-online game. We will update this post if we receive a response.

Update: Bungie issued a statement to Ars Technica blaming “a small number of issues” as “largely the result of Internet filtering by institutions such as universities. Bungie’s networking team has been actively working with those institutions and hardware vendors to ensure we well doing everything we can to keep people playing.” Bungie did not respond to our questions about the company’s current customer service practices.

By akfire1

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